Warranty Conditions

At Quinton Baby, we are committed to delivering high-quality products you can trust. Our warranty ensures that your purchases are protected, offering peace of mind in case of manufacturing defects. We are here to help you enjoy the best performance from our products.

How to Register Your Purchase

Warranty Coverage

  • 12 Months: Baby Chair Series & Stroller (covers manufacturing defects).
  • 36 Months: Baby Car Seat (covers manufacturing defects).
  • Applicable only to products bought in Malaysia from authorized retailers.

Authorized Distributor

Warranty is valid only with registration and applies to the first user and their children. Coverage applies from January 1, 2020, onward.

What Is Not Covered

  • Normal wear and tear.
  • Accidents, misuse, carelessness, or incorrect usage.
  • Cosmetic issues like fading or scratches.
  • Products repaired by third parties.

Warranty Validation and Claim Process

  • Claims are validated by Quinton Baby (M) Sdn Bhd.
  • Original invoice must be provided during claims.
  • Valid only for new stock.
  • Products from lucky draws or open units may not be covered.

Service Charge & Product Collection

  • Service charges may apply for out-of-warranty services.
  • Products must be collected within 3 months post-service.
  • Obsolete products may not be serviced.

Modification to Terms

Quinton reserves the right to change warranty terms due to service availability, product changes, or regulations.

Return Process

Return Address: Customer Service Center, PT 11, Jalan Mahsan, Taman Industri Mahsan, 72100 Bahau, Negeri Sembilan, Malaysia.
Operating Hours: Monday to Friday, 9:00 AM to 6:00 PM (excluding public holidays).
Shipping: You are responsible for shipping and costs.

Legal Rights

Consumer laws may offer additional rights beyond this warranty. Please read both the warranty terms and product instructions for safe usage.