Product Protection

Warranty Conditions

Quinton Baby (M) Sdn Bhd (201901031308 / 1340638-U) — your purchases are protected against manufacturing defects. Car seats carry a 36-month warranty. Strollers and high chairs carry a 12-month warranty. Register within 30 days of purchase.

Last updated: April 2026
Valid for Malaysia purchases only
Register Your Warranty Now
Car Seats
36
Months warranty — manufacturing defects
Strollers & High Chairs
12
Months warranty — manufacturing defects
Register within
30
Days of purchase to activate warranty
Inspect within
7
Days of receiving your product

Section 01

Warranty Coverage

Quinton Baby warrants all products against manufacturing defects for the periods below, effective from the date of purchase. This warranty applies only to products purchased in Malaysia from authorised Quinton Baby retailers, and only from 1 January 2020 onwards.

Baby Car Seats
36 months
Manufacturing defects only. Applicable to all ECE R129 i-Size and ECE R44/04 certified models purchased from authorised retailers.
Strollers & High Chairs
12 months
Manufacturing defects only. Applies to all stroller models and the Baby Chair (high chair) series.

The warranty is valid only for the first registered user and their children. It is not transferable to a second owner. Registration must be completed within 30 days of purchase and is only applicable to new stock from authorised retailers.

Section 02

How to Register Your Warranty

Register online within 30 days of purchase to activate your warranty. Late registrations will not be accepted.

01
Visit the registration page
Go to quintonbaby.com.my/warranty-registration within 30 days of purchase.
02
Provide your product details
Enter your product model name, serial number or QR code (found on the product label), and purchase date.
03
Upload proof of purchase
Upload a digital copy (photo or scan) of your receipt or invoice. This document is required for all warranty claims.
04
Inspect within 7 days of receiving
Check your product thoroughly within 7 days of delivery. Contact support@quintonbaby.com.my immediately if you find any defects.
05
Save your confirmation
Save the registration confirmation email. Keep your original receipt — both are required for future warranty claims.
Register your warranty now

Section 03

What Is Not Covered

The following are excluded from the Quinton Baby warranty:

Normal wear and tear — general deterioration from regular use over time.
Accidents, misuse, or carelessness — damage resulting from drops, collisions, incorrect usage, or failure to follow product instructions.
Cosmetic issues — colour fading, scratches, surface marks, or aesthetic changes that do not affect function.
Unauthorised third-party repairs — products that have been serviced, modified, or repaired by anyone other than Quinton Baby authorised service personnel.
Products from lucky draws or open units — promotional, display, or open-box units may not qualify for full warranty coverage.
Products not from authorised retailers — warranty is void for products purchased from unauthorised sellers, grey market, or outside Malaysia.

Section 04

Warranty Claim Process

All warranty claims are validated by Quinton Baby (M) Sdn Bhd. The original invoice must be provided during any claim. Claims are valid only for new stock purchased from authorised retailers.

01
Contact Quinton Baby support
Email support@quintonbaby.com.my or use the Contact page. Provide your order number, product model, defect description, and photos.
02
Claim validated by Quinton Baby
Our team will assess your claim against the warranty conditions. You will be notified of the outcome via email. Provide your original invoice when requested.
03
Ship product to service centre
If the claim is approved, send the product to our service centre (see return address below). You are responsible for shipping costs to the centre.
04
Repair or replacement
Quinton Baby will repair or replace the defective product. Replacement is subject to stock availability. You will be notified once service is complete.

Section 05

Service Charges & Product Collection

Service charges may apply for repairs that fall outside the warranty period or outside covered defects.
Collection deadline: 3 months — products must be collected within 3 months of service completion. Quinton Baby is not responsible for uncollected products beyond this period.
Obsolete products — models that have been discontinued may not be serviceable due to unavailability of spare parts.

Section 06

Return Address & Operating Hours

Service Centre Address
Quinton Baby Customer Service Centre
PT 11, Jalan Mahsan,
Taman Industri Mahsan,
72100 Bahau,
Negeri Sembilan, Malaysia
Operating Hours
Monday to Friday
9:00 AM – 6:00 PM
Closed on weekends and Malaysian public holidays

You are responsible for all shipping costs when sending products to the service centre. We recommend using a tracked courier service and retaining your shipping receipt.

Quick answers

Frequently asked questions

Common questions about Quinton Baby's warranty periods, registration, claims, and what's covered in Malaysia.

Register your warranty now
How long is the warranty on Quinton Baby car seats?
Quinton Baby car seats carry a 36-month (3-year) warranty covering manufacturing defects, effective from the date of purchase. The warranty applies only to products purchased in Malaysia from authorised retailers and registered within 30 days of purchase at quintonbaby.com.my/warranty-registration.
How long is the warranty on Quinton Baby strollers and high chairs?
Quinton Baby strollers and baby chair (high chair) series carry a 12-month warranty covering manufacturing defects. The warranty applies to products purchased from authorised retailers in Malaysia and registered within 30 days of purchase.
How do I register my Quinton Baby warranty?
Register your Quinton Baby product within 30 days of purchase at quintonbaby.com.my/warranty-registration. You will need your product model, serial number or QR code, purchase date, and a digital copy of your proof of purchase. Inspect your item within 7 days of receiving it and contact support if there are any issues.
What does the Quinton Baby warranty not cover?
The Quinton Baby warranty does not cover: normal wear and tear, damage from accidents or misuse, cosmetic issues such as fading or scratches, products repaired by unauthorised third parties, products from lucky draws or open units, and products not purchased from authorised Quinton Baby retailers in Malaysia.
Where do I send my product for a warranty claim in Malaysia?
Send warranty claim products to the Quinton Baby Customer Service Centre at PT 11, Jalan Mahsan, Taman Industri Mahsan, 72100 Bahau, Negeri Sembilan, Malaysia. Operating hours are Monday to Friday, 9:00 AM to 6:00 PM, excluding public holidays. You are responsible for shipping costs to the service centre.
Is the Quinton Baby warranty transferable?
No — the Quinton Baby warranty is valid only for the first user and their children. It is not transferable to a second owner. The warranty also applies only from January 1, 2020 onwards and requires registration within 30 days of purchase.
How long do I have to collect my product after warranty service?
You must collect your product within 3 months of the service being completed. Quinton Baby is not responsible for products left uncollected beyond this period. Service charges may apply for out-of-warranty repairs.