Welcome to the Quinton website (the “Site”). Please read these terms carefully before placing an order. By using the Site, you agree to these Terms and Conditions. If you do not agree, please do not use the Site.
We may update these Terms and Conditions at any time without notice. Changes will take effect once posted on the Site. We encourage you to check back regularly for updates. By continuing to use the Site after changes are posted, you accept the updated terms.
Quinton may update these Terms and Conditions at any time without notice. Changes will take effect on the "Last Updated" date shown in the revised Terms. By continuing to use our website or mobile apps, you agree to the updated Terms. We recommend reviewing these Terms regularly, especially when making purchases or using our website or apps.
You must be at least 18 years old to use our website or mobile apps. If you are under 18, your parent or legal guardian must agree to these Terms and give you permission to use the website or apps.
Quinton values your feedback on our website. However, any feedback, ideas, suggestions, or other materials you share with us (“Comments”) will become Quinton's exclusive property. By submitting Comments, you give Quinton full rights to use, reproduce, publish, and distribute them for any purpose, without any compensation to you.
Please only share comments you’re willing to assign to us and avoid sending confidential information or original creative works like stories, product ideas, code, or artwork.
You are responsible for how you use our website and mobile apps, including any actions taken through your account. To maintain a positive and secure environment, certain behaviors are prohibited:
By following these rules, you help us create a safe and enjoyable experience for everyone.
Our website allows you to upload, submit, store, send, or receive content and data (“User Content”). You retain ownership of the intellectual property rights to your User Content. However, by sharing User Content through our website, you grant us and our affiliates a license to:
This license is:
By sharing User Content, you confirm:
We may reject or remove User Content at our discretion. This helps ensure a positive and safe experience for all users.
If you use the Service on your mobile device, we may collect your geo-location information to help process your order. This information will not be shared with third parties and is only used to complete your order. You can turn off location sharing at any time in your device settings to prevent the Service from accessing your location.
Additionally, when you use the Service on your mobile device, we collect details about your device type and a unique identifier (UUID) generated by the App. This data is stored in log files and used to:
Your data is handled with care and only used to enhance your experience with the Service.
The price of Goods and/or Services on Quinton is the price listed on the website when you submit your purchase offer. This price does not include packaging, delivery costs, or any applicable taxes such as goods and services tax or value-added tax. You, as the Buyer, are responsible for paying these additional taxes to Quinton along with the listed price.
From time to time, we may offer exclusive promotions, which we call “special offers.” These could include gifts with purchases, free shipping, manufacturer incentives, or other promotions related to product purchases. Please note that these offers may be available for a limited time only.
All intellectual property rights related to the Site, including its content and design (such as text, graphics, software, photos, videos, music, sound, and their arrangement), as well as all software compilations and underlying source code, remain our property. The content of the Site is protected by copyright laws in Malaysia and international agreements as a collective work. All rights are reserved.
These Terms and Conditions are governed by the laws of Malaysia. Except for the Arbitration section mentioned below, both parties agree to the jurisdiction of the courts in Malaysia and waive any objections regarding the choice of venue.
Any disputes arising from these Terms and Conditions will be resolved through private and confidential binding arbitration in Malaysia. The arbitration will be conducted in English, overseen by a single impartial arbitrator with expertise in information technology law in Malaysia, and governed by Malaysian law. However, the Site reserves the right to seek legal protection for intellectual property rights and confidential information through the courts, even during the arbitration process.
We reserve the right to terminate these Terms and Conditions or revoke any rights granted to you, without prior notice, and immediately restrict your access to the Site. Upon termination, you must stop using the Site and return any account information or passwords. This termination does not affect any obligations or rights that existed before termination, including payment obligations. We are not liable for any consequences of suspension or termination. If you are dissatisfied with the Site or its terms, your only option is to stop using it.
"Site" refers to the websites, social media platforms, applications, and/or accounts under the Quinton Baby (M) Sdn Bhd brand. "Quinton Baby," "We," or "Us" refers to Quinton Baby, a brand operated by Quinton Baby (M) Sdn Bhd, a company incorporated in Malaysia, with the registered address at Pt11, Jalan Mahsan, Taman Industri Mahsan, Bahau Negeri Sembilan, Malaysia.
"Account" refers to a registration account created for a customer, which includes personal details such as name, address, identification number (NRIC/MyKad), telephone number, and other requested information. "Business Day" means days when commercial banks are open in Selangor, excluding weekends and public holidays.
"Order" means your request on the Site to purchase a product from us. "Order Confirmation" refers to the email we send you confirming your order in line with these Terms of Use. "Content" includes text, photos, trademarks, artwork, music, computer code, graphics, logos, and more, including their design, selection, structure, and arrangement on the Site.
The supply of goods from Quinton to the buyer is based on these conditions, which take priority over any other terms from the customer. These conditions replace any previous agreements or industry practices.
Any information about the goods on the Quinton website, like photos and details on delivery or costs, is just for reference and not binding. By agreeing to the contract, you understand that you are not relying on any unconfirmed information.
Changes to these conditions will only be valid if agreed upon in writing by both parties. Quinton can correct any errors in quotes, invoices, or documents without liability. Electronic documents like invoices and receipts may be sent to customers.
Except for warranties mentioned in Section 6, all images, photos, or videos of products on the Quinton site are for illustration only. While we strive for accuracy, actual items may differ slightly due to image quality, packaging, or design updates.
Product availability is subject to stock levels, and we do not guarantee all items will be available. To ensure fairness, Quinton may set purchase limits. If a product is unavailable, we may offer a similar item but cannot guarantee an exact match.
We also reserve the right to offer special promotions, including gifts or promotional items, as we see fit, with terms set by Quinton.
Customers can pay for goods using the payment methods available on the Quinton website. The specific terms for each method will apply to the contract.
Credit Cards: We accept Visa and MasterCard credit and debit cards, including 3D Secure functionality (Verified by Visa and MasterCard Secure). Payments are securely processed using encryption. Additional charges may apply for non-Malaysian-issued cards due to foreign exchange rates.
Debit Cards: We accept Visa and MasterCard debit cards from Malaysian banks such as Bank Islam, CIMB Bank, Hong Leong, Maybank, Public Bank, and RHB. Secure encryption standards are used to protect debit card information.
Online Banking: Customers can transfer payments in Ringgit Malaysia (RM), including applicable taxes and fees, to a designated Quinton account. We reserve the right to refuse this payment method at any time. Supported banks include AmBank, Bank Islam, CIMB Bank, Hong Leong, Maybank, Public Bank, and RHB.
Shipping and processing charges are applied by Quinton to cover the costs of processing, handling, packaging, and delivering your products. For full details on these charges, please refer to the information on our website.
We aim to deliver the Goods to the address you specify during checkout, following the estimated delivery date provided in your Order Confirmation.
If we anticipate any delays, we will inform you. However, we are not liable for any losses, damages, or expenses caused by delayed delivery, as allowed by law.
You may be required to sign upon receiving the goods. If there are any issues (faults, defects, or damages), contact Quinton’s Customer Service Team at +60 123836148 or via email at support@quintonbaby.com.my. Be ready to provide necessary documents related to the delivery.
If delivery to your location is not possible, we will notify you and help you either cancel the order or arrange an alternate delivery address.
All deliveries are made using standard packaging.
Once delivered, the risk associated with the product transfers to you. If delivery is delayed due to your breach of contract, the risk shifts when the delivery would have normally occurred. We are not liable for any loss or damage to the product once the risk has transferred to you.
If you are unavailable for delivery, a card will be left with instructions for re-delivery or collection. If you refuse or do not accept the delivery within one week, we may:
If you notice an error with your Order after submitting it on the Site, please contact us immediately at support@quintonbaby.com.my. We will do our best to assist you and correct the issue as quickly as possible.
Quinton reserves the right to remove Products from the Site and update its content. While we strive to process all Orders, there may be instances where we need to cancel an Order, even after it has been confirmed. If we cancel your Order and you have already made a payment, we will provide a full refund. We are not liable for any changes to the Site content, removal of Products, or refusal to process an Order, whether or not a Product has already been sold.
All product descriptions, information, and materials on this Site are provided "as is" without any express or implied warranties. Product images may slightly differ from the actual product you receive.
If you receive a faulty item, please contact our Customer Service Team with your Order number, name, address, product details, and reason for return. Let us know if you would like a refund or replacement. Upon receiving the returned products, we will assess them and notify you about the replacement or refund status via email. We reserve the right to decline a replacement/exchange but may offer a refund instead.
If the returned product is not faulty, we may decide not to repair, replace, or refund it. In such cases, you may be responsible for courier and servicing costs based on our standard fees, which will be charged to your provided payment method. We will not be liable for any resulting losses, liabilities, costs, damages, charges, or expenses according to the law.
At times, our website or catalog may contain mistakes, inaccuracies, or omissions in product descriptions, prices, or availability information. Quinton reserves the right to correct such errors, inaccuracies, or omissions and modify information without prior notice, even if you’ve already placed an order. If you choose not to proceed with your purchase due to corrected pricing or information, please contact us promptly. We will assist you in canceling or returning your order.
This website, our mobile applications, and all the content available on them are provided "as is" and "as available," without any warranties of any kind, whether express, implied, statutory, or otherwise. This includes warranties of title, merchantability, non-infringement, or fitness for a particular purpose, to the fullest extent permitted by applicable law. By using this website or our mobile applications, you acknowledge and agree that your use is at your own risk. You are responsible for any costs related to servicing or repairs needed for your equipment.
Quinton and its affiliates, including officers, employees, directors, shareholders, parents, subsidiaries, affiliates, agents, and licensors, shall not be liable for any damages related to your use of this website or our mobile applications.
To the fullest extent allowed by applicable law, Quinton and its affiliates do not make any representations or warranties regarding the accuracy or completeness of content available on or through the website or mobile applications, or the content of any linked websites or integrated online services.
Quinton and its affiliates will not be liable to you or any third party for any indirect, special, incidental, punitive, or consequential damages arising from or related to the website or mobile applications, to the fullest extent allowed by applicable law, regardless of the cause of action or theory of liability (including contract, negligence, or tort), even if we have been advised of the possibility of such damages.
Some jurisdictions may not permit the exclusion of specific warranties or the limitation or exclusion of liability for damages. If by applicable law we cannot disclaim a warranty or limit liability, the scope and duration of our warranty and the extent of our liability will be the minimum allowed by such law.
You agree to protect, defend, and hold Quinton, its directors, officers, employees, consultants, agents, and affiliates harmless from any claims, liability, damages, and costs (including legal fees) brought by third parties due to your use of this Site or your violation of the Terms and Conditions.
Please refer to our Privacy Policy, which is an integral part of these Terms and Conditions. By using or accessing the Quinton Site, you acknowledge and agree to the practices outlined in this Privacy Policy.
Quinton will not be held liable for any delay or failure to perform obligations due to causes beyond our reasonable control, including but not limited to:
Any communication under these Conditions should be in writing and directed to Quinton’s primary place of business. If directed to the Consumer, it will be sent to the address specified in your order.
Our Website may include links to external services beyond our control. For concerns about these services, please contact the respective third-party provider.
Our service may include third-party features like social media buttons that collect data. Usage of these features is governed by the privacy policies of the respective third parties.
These Terms and Conditions are governed by Malaysian law. Both Quinton and you agree to the non-exclusive jurisdiction of the Malaysian Courts.
Quinton reserves the right to modify these Terms and Conditions at any time. Your continued use of the Site after updates implies acceptance of the revised Terms.