Accident Replacement Programme

Safe Car Seat Programme

A car seat involved in a road accident must never be reused — even if no damage is visible. Quinton Baby (M) Sdn Bhd (201901031308 / 1340638-U) will replace your car seat for free after any road accident, provided all programme conditions are met.

Free replacement seat
Register within 30 days
All models — within 3 years
Active since 1 March 2019
How to Claim Email Support
Replacement
Free — same model
Or closest available option
Registration Window
30 days
After the accident date
Purchase Coverage
Within 3 years
Of original purchase date
Review Time
7 business days
Decision sent by email

Critical child safety

Why a car seat must be replaced after any accident

A car seat that has absorbed impact forces during a road accident may have invisible structural damage — hairline cracks in the polycarbonate shell, compromised harness anchor points, or deformed energy-absorbing foam — that cannot be detected by visual inspection alone. A seat that looks perfectly fine may no longer protect your child in a second impact.

This is why safety authorities worldwide — and Quinton Baby — recommend replacing any car seat involved in a moderate to severe accident. The Safe Car Seat Programme removes the financial barrier, ensuring no Malaysian family is forced to reuse a potentially compromised seat.

Do not reuse a car seat after any accident. Return it to Quinton Baby through this programme and receive a free replacement. Your child's safety cannot be compromised by cost.

Invisible structural damage
The polycarbonate shell and energy-absorbing foam may be permanently deformed without any visible cracks. This reduces the seat's ability to manage crash energy in a second impact.
Compromised harness anchor points
The harness mounting points within the seat's frame may be weakened by impact forces, even if the harness webbing appears undamaged and the buckle still clicks.
Certification no longer valid
A car seat is tested and certified by KBA Germany as a new, uncompromised unit. Once involved in an accident, the seat can no longer be considered to meet the tested standard it carries.

Section 01

Programme Eligibility

Quinton Baby (M) Sdn Bhd
SSM: 201901031308 (1340638-U)
PT 11, Jalan Mahsan, Taman Industri Mahsan, 72100 Bahau, Negeri Sembilan, Malaysia
Programme active since: 1 March 2019
Eligible products: All Quinton Baby child seat models purchased within Malaysia.
Purchase window: Seat must have been purchased within 3 years prior to the accident date.
Malaysia only: Products must have been purchased from an authorised Malaysian Quinton Baby retailer.
Participation: Voluntary and subject to these programme regulations.

Section 02

Participation Requirements

To receive a free replacement seat, all of the following conditions must be satisfied:

01
Correct installation during the accident
The car seat must have been correctly installed in the vehicle at the time of the accident, in accordance with the product's installation instructions.
02
Child's size matched the seat's specification
The child's age, height, and weight must align with the seat's intended use parameters at the time of the accident.
03
Register within 30 days of the accident
Programme registration must be completed within 30 days of the accident date. Late registrations will not be accepted.
04
Submit all required documents
The following documents are required: (a) proof of purchase, (b) a police report or insurer's accident report, and (c) photographic evidence of the accident and the car seat.
Required documents checklist
Proof of purchase — receipt or invoice from an authorised Malaysian retailer
Police report or insurer's accident report
Photographs — clear photos of the accident scene and the car seat itself

Section 03

How to Claim

Follow these steps to register your claim. All five steps must be completed. Start Step 1 as soon as possible — the 30-day registration window begins on the accident date.

1
Contact Quinton Baby within 30 days of the accident
Email support@quintonbaby.com.my or call 012-383 6148 (Mon–Fri, 9 AM–5 PM) to initiate your claim.
2
Prepare and submit required documents
Submit your proof of purchase, police or insurer's report, and clear photographs of both the accident and the car seat.
3
Application reviewed within 7 business days
Quinton Baby will review your application and notify you of the outcome via email. No cash alternatives are available at any stage.
4
Return the damaged car seat
Return the damaged seat to Quinton Baby at PT 11, Jalan Mahsan, Taman Industri Mahsan, 72100 Bahau, Negeri Sembilan. Quinton Baby will dispose of the returned seat responsibly.
5
Receive your free replacement seat
Quinton Baby provides a replacement of the same model and colour, or the closest available option, at no cost. No cash alternatives are offered.

Section 04

Replacement Process

Once your claim is approved and the damaged seat is returned, Quinton Baby will provide the replacement under these terms:

Replacement is the same model and colour as the original, or the closest available option.
Replacement is provided at no cost to the customer.
No cash alternatives are available at any stage of the programme.
The damaged seat is responsibly disposed of by Quinton Baby — it will not re-enter the supply chain.

Section 05

Application Review Timeline

7
Business days
from receipt of all required documents

Quinton Baby will review your application within 7 business days of receiving all required documents and inform you of the outcome via email. Ensure all documents are complete before submitting to avoid delays.

Section 06

Complaints

Complaints relating to the Safe Car Seat Programme must be submitted in writing — either by post to Quinton Baby's registered address or by email to support@quintonbaby.com.my.

14
days for Quinton Baby to respond to written complaints from the date of receipt.
Email
support@quintonbaby.com.my
Post
PT 11, Jalan Mahsan, Taman Industri Mahsan, 72100 Bahau, Negeri Sembilan
Helpline
012-383 6148
Mon–Fri, 9 AM–5 PM
Email
support@quintonbaby.com.my
Reply within 1 working day
Operating Hours
Monday to Friday
9:00 AM – 5:00 PM

Quick answers

Frequently asked questions

Questions about the Quinton Baby Safe Car Seat Programme — what it covers, how to claim, required documents, and why accident-involved seats must be replaced.

Still have a question? Email us
What is the Quinton Baby Safe Car Seat Programme?
The Quinton Baby Safe Car Seat Programme is a free car seat replacement programme. If your Quinton Baby car seat is involved in a road accident, you can return the damaged seat and receive a new replacement at no cost — regardless of whether visible damage is present. A car seat that has absorbed impact forces must never be reused, as structural integrity may be invisibly compromised.
How do I claim a free car seat replacement after an accident?
Contact Quinton Baby within 30 days of the accident via support@quintonbaby.com.my or 012-383 6148. Submit proof of purchase, a police or insurer's report, and photos of the accident and car seat. After review (within 7 business days), return the damaged seat to our service centre. Quinton Baby provides a same-model replacement at no cost.
Which Quinton Baby car seats are covered?
All Quinton Baby child seat models purchased within Malaysia are eligible, provided the purchase was made within 3 years of the accident date. The programme has been active since 1 March 2019 and covers all current Quinton Baby car seat models sold through authorised Malaysian retailers.
Why must a car seat be replaced after an accident even if it looks fine?
A car seat involved in an accident may have invisible structural damage — hairline cracks in the shell, compromised harness anchor points, or deformed energy-absorbing foam — that cannot be detected visually. Safety standards globally recommend replacing any seat involved in a moderate to severe accident. The Safe Car Seat Programme ensures no Malaysian family has to reuse a potentially compromised seat due to cost.
How long does Quinton Baby take to review my application?
Quinton Baby reviews applications within 7 business days of receiving all required documents. You will be notified of the outcome by email. The replacement seat is the same model and colour as the original, or the closest available option, provided at no cost.
What documents do I need for a car seat accident replacement claim?
Required documents: (1) Proof of purchase — receipt or invoice from an authorised Malaysian retailer; (2) A police report or insurer's accident report; (3) Photographic evidence of the accident scene and the car seat. All documents must be submitted within 30 days of the accident.
Is the Quinton Baby Safe Car Seat Programme free?
Yes — the replacement car seat is provided at no cost. No cash alternatives are offered at any stage. The participant must return the damaged seat before a replacement is issued. The programme has been running since 1 March 2019 and is available to all Quinton Baby customers who purchased within Malaysia.