Data Protection

Privacy Policy

Quinton Baby (M) Sdn Bhd (201901031308 / 1340638-U) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

Last updated: April 2026
PDPA 2010 compliant
Malaysian law
Data we collect
Name, email, address
Payment info, device ID, location
Data sharing
Never sold
Shared only to fulfil your order
Cookies
Used for analytics
Optional — decline in settings
Your rights
Access, correct, opt out
Under Malaysia's PDPA 2010

Section 01

Data Controller

The data controller responsible for your personal information is:

Quinton Baby (M) Sdn Bhd
SSM Registration: 201901031308 (1340638-U)
Registered Address: Pt11, Jalan Mahsan, Taman Industri Mahsan, Bahau, Negeri Sembilan, Malaysia
Data enquiries: support@quintonbaby.com.my

This Privacy Policy applies to personal data collected through the Quinton Baby website (quintonbaby.com.my), mobile application, and any related platforms or services. It is governed by Malaysia's Personal Data Protection Act 2010 (PDPA).

Section 02

What We Collect

We collect the following categories of personal data when you use the Quinton Baby website, app, or services:

Identity data
Full name, NRIC/MyKad (where required)
Contact data
Email address, phone number, delivery address, postcode
Transaction data
Order details, payment method, purchase history
Technical data
IP address, browser type, device UUID, app version
Location data
Geo-location from mobile app (to process your order). Can be disabled in device settings.
Preference data
Interests, product preferences, survey responses, marketing consent

Section 03

How We Use Your Data

Quinton Baby uses your personal data for the following lawful purposes under the PDPA 2010:

01
Order fulfilment
Processing your purchase, arranging delivery, sending order confirmation and tracking information.
02
Customer support
Responding to your enquiries, managing warranty registrations, processing exchanges and refunds.
03
Service improvement
Analysing site usage, improving products and services, developing new features for the website and app.
04
Marketing (with your consent)
Sending promotional emails about new products, special offers, and updates — only if you have consented. You can withdraw consent at any time.
05
Legal compliance
Complying with applicable Malaysian laws, regulations, and court orders, including the PDPA 2010 and Consumer Protection Act 1999.

Section 04

Data Sharing

Quinton Baby does not sell your personal data to third parties. We will never sell, rent, or trade your information for commercial purposes.

Your data may be shared with the following trusted parties only to the extent necessary to operate our service:

Courier & logistics partners — to deliver your order to the specified address.
Payment processors — to securely process your payment. Payment card data is processed by our certified payment gateway and is not stored by Quinton Baby.
Analytics & technology providers — anonymised data used to improve website performance and app features.
Legal authorities — if required by Malaysian law, court order, or regulatory obligation.

Section 05

Cookies

Quinton Baby uses cookies — small files placed on your device — to analyse web traffic, remember your preferences, and improve your browsing experience. Cookies help us understand which pages you visit most, so we can optimise the site.

Essential cookies
Required for the website to function — shopping cart, login session, checkout. Cannot be declined.
Analytics cookies
Help us understand how visitors interact with the site. Data is anonymised. Can be declined in browser settings.
Functional cookies
Remember your preferences (language, region, theme). Improves your experience. Can be declined.
Marketing cookies
Used to deliver personalised ads relevant to your interests. Can be declined. Does not affect website functionality.

You can decline non-essential cookies by adjusting your browser settings. Note that declining cookies may limit certain features of the Quinton Baby website.

Section 06

Mobile App Data

When you use the Quinton Baby mobile app (available on iOS and Android), we may collect additional data to improve your app experience:

Geo-location — used to process your order and locate nearby retail partners. Location data is not shared with third parties. You can disable location access at any time in your device settings.
Device identifier (UUID) — stored in log files to deliver app updates and display relevant promotions for your device type. Not linked to your personal identity.

Section 07

Security

Quinton Baby takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, misuse, or disclosure. Our security practices are reviewed and updated regularly to address evolving threats.

SSL encryption on all pages
Secure payment gateway (3D Secure)
Access controls on all personal data

Payment card data is processed by a PCI-compliant payment gateway and is not stored by Quinton Baby.

Section 08

Your Rights Under Malaysia's PDPA 2010

Under the Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by Quinton Baby:

Right of access
You have the right to request a copy of the personal data we hold about you.
Right of correction
If any of your data is inaccurate or incomplete, you may request a correction. We will update it promptly.
Right to withdraw consent
You may withdraw consent for marketing communications at any time by emailing support@quintonbaby.com.my or clicking unsubscribe in any marketing email.
Right to enquire
You may ask what personal data Quinton Baby holds, how it is used, and to whom it has been disclosed.

To exercise any of these rights, contact us at support@quintonbaby.com.my. We will verify your identity and respond within a reasonable timeframe in accordance with the PDPA 2010.

Section 09

Data Retention

Quinton Baby retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

Order & transaction data Retained for a minimum of 7 years as required by Malaysian tax and accounting law.
Account data Retained while your account is active. Deleted upon request, subject to legal obligations.
Marketing preferences Retained until you withdraw consent or unsubscribe.
Technical & device data Retained in aggregate anonymised form for analytics. Individual device logs retained for up to 12 months.

Section 10

Third-Party Links & Social Features

The Quinton Baby website may contain links to external websites and third-party services (such as social media platforms) that are outside our control. This Privacy Policy does not apply to those sites. We recommend reviewing the privacy policy of any external site you visit.

Our website and app may include third-party features such as social media buttons (Facebook, Instagram, TikTok). Use of these features is governed by the privacy policies of the respective platforms. Quinton Baby is not responsible for data collected by third-party social platforms.

Section 11

Contact Us About Your Data

For any questions about this Privacy Policy, to exercise your rights under the PDPA 2010, or to report a data concern, contact us:

Email
support@quintonbaby.com.my
Contact Form
quintonbaby.com.my/contact
Quinton Baby (M) Sdn Bhd
Pt11, Jalan Mahsan, Taman Industri Mahsan, Bahau, Negeri Sembilan, Malaysia
SSM: 201901031308 (1340638-U)

Quick answers

Frequently asked questions

Common questions about data privacy, cookies, and your rights under Malaysia's PDPA 2010 at Quinton Baby.

Data enquiry: support@quintonbaby.com.my
What personal data does Quinton Baby collect?
Quinton Baby collects your name, email address, contact number, delivery address, postcode, payment details, device information (UUID, device type), and geo-location data when using the mobile app. Demographic information such as preferences and interests may also be collected through surveys or promotional sign-ups.
Is Quinton Baby's privacy policy compliant with Malaysia's PDPA?
Yes — Quinton Baby (M) Sdn Bhd (201901031308 / 1340638-U) processes personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). You have the right to access, correct, and withdraw consent for processing of your personal data at any time by contacting support@quintonbaby.com.my.
Does Quinton Baby sell or share my personal data?
No — Quinton Baby does not sell your personal data to third parties. Data may be shared with trusted third-party service providers (such as courier partners and payment processors) solely to fulfil your order and operate the service. All sharing is subject to confidentiality obligations and is not used for the third party's own marketing.
How do I opt out of Quinton Baby marketing emails?
You can opt out of Quinton Baby marketing emails at any time by clicking the unsubscribe link in any marketing email, or by emailing support@quintonbaby.com.my with the subject line 'Unsubscribe'. Your request will be processed within a reasonable time.
How does Quinton Baby use cookies?
Quinton Baby uses cookies to analyse web traffic, remember your preferences, and improve your browsing experience. Cookies do not access your personal data unless you have provided it. You can decline non-essential cookies through your browser settings, though this may limit some website functionality.
How can I access or correct my personal data?
Under Malaysia's PDPA 2010, you have the right to access and correct your personal data. Contact Quinton Baby at support@quintonbaby.com.my with your request. We will verify your identity and respond within a reasonable timeframe.