Delivery Information

Shipping & Delivery Policy

Quinton Baby (M) Sdn Bhd (201901031308 / 1340638-U) — free shipping across West Malaysia, 2–5 business days delivery, and low-cost shipping to East Malaysia. Everything you need to know about how your order gets to you.

Last updated: April 2026
Delivery Time
2–5 Business Days
West Malaysia standard
West Malaysia
Free Shipping
No minimum order required
East Malaysia
Low-Cost Shipping
Sabah & Sarawak covered
Signature
Required on Delivery
All orders, weekdays only

Section 01

Delivery Time

Orders are delivered within 2 to 5 business days across Malaysia. Deliveries are made on weekdays only (Monday to Friday). Weekend and public holiday deliveries are not available.

Order confirmation & tracking

Once your order is processed, you will receive an email confirmation containing your order summary and a tracking number to monitor your parcel in real time.

What happens after you order
01
Order confirmed
You receive an email confirmation with your order details and tracking number.
02
Order packed & dispatched
Your items are inspected, packed, and handed to our designated courier partner.
03
Out for delivery
The courier delivers to your address on a weekday. A signature is required to complete delivery.
04
Delivered
Your Quinton Baby product arrives within 2–5 business days of order processing.

Section 02

Shipping Charges

West Malaysia
Free

Free shipping on all orders within Peninsular Malaysia. No minimum order required.

East Malaysia
Low Cost

Low-cost shipping to Sabah and Sarawak via our designated courier partner. Rate displayed at checkout.

Quinton Baby is not responsible for any damage or loss that occurs during the shipping process. Shipping is currently available within Malaysia only. Customers are responsible for any applicable taxes or fees.

Section 03

Shipping Service Rules

The following rules apply to all Quinton Baby deliveries in Malaysia. Please read these carefully before placing your order.

Signature required — a signature must be provided to complete all deliveries.
Weekday delivery only — deliveries are made Monday to Friday. Saturday, Sunday, and public holidays are excluded.
No P.O. box or hotel delivery — we do not deliver to P.O. boxes or hotel addresses.
Customer-borne taxes & fees — any applicable customs duties, taxes, or courier surcharges are the customer's responsibility.

Section 04

International Shipping

Standard shipping from Quinton Baby covers Malaysia only. If you are outside Malaysia and interested in purchasing Quinton Baby products, contact our sales team directly to discuss availability, shipping timelines, and costs.

sales@quintonbaby.com.my View International Retail Partners

Section 05

Shipping Delays

Delivery may be delayed due to adverse weather conditions or Malaysian festive seasons such as Hari Raya, Chinese New Year, and Deepavali. We process orders as quickly as possible, but courier delays during peak periods are outside our direct control.

What happens if delivery fails
1st
First failed attempt
The courier will attempt redelivery or leave a notice for self-pickup at the nearest collection point.
2nd
Second failed attempt
If the second delivery attempt fails, the package is returned to the Quinton Baby warehouse.
RTS
Return to sender
You may collect your package from our warehouse, or request a redelivery — additional delivery charges apply for further attempts.

Section 06

Track Your Parcel

Use the tracking number sent to you via email to monitor your parcel's status with our courier partner. If your package appears lost or has not moved in more than 5 business days, contact us immediately.

How to track your order
01
Find your tracking number
Check your order confirmation email for the tracking number sent after dispatch.
02
Visit the courier tracking page
Enter your tracking number on the courier's website or app to see real-time parcel status.
03
Contact us if the parcel is lost
If your tracking shows no updates for 5+ business days or the parcel is marked lost, contact Quinton Baby support immediately.
Report a lost parcel

Quick answers

Frequently asked questions

Common delivery questions for Quinton Baby Malaysia orders — timelines, charges, tracking, East Malaysia shipping, and what to do if your parcel is late.

Still have a question? Contact us
How long does Quinton Baby take to deliver in Malaysia?
Quinton Baby delivers within 2 to 5 business days across Malaysia. Once your order is processed, you will receive an email confirmation and tracking details. Deliveries are made on weekdays, Monday to Friday only.
Is shipping free for Quinton Baby orders in Malaysia?
Yes — Quinton Baby offers free shipping within West Malaysia. Low-cost shipping is available for East Malaysia (Sabah and Sarawak) through a designated courier partner. Shipping is currently available within Malaysia only.
Does Quinton Baby ship internationally?
Quinton Baby's standard shipping covers Malaysia only. For international shipping enquiries, contact the team directly at sales@quintonbaby.com.my for available options and timelines.
What happens if my Quinton Baby delivery fails?
If a delivery attempt fails, the courier will try again or leave a notice for self-pickup. If delivery fails twice, the package is returned to Quinton Baby's warehouse and you may collect it there. Additional delivery attempts require extra payment.
Is a signature required for Quinton Baby deliveries?
Yes — a signature is required for all Quinton Baby deliveries. Quinton Baby does not deliver to P.O. boxes or hotels. Please ensure someone is available to sign at the delivery address on weekdays.
How do I track my Quinton Baby order?
After your order is processed, Quinton Baby will send you an email with a tracking number. Use this number with the designated courier's tracking page to monitor your parcel's status. If your package is lost, contact Quinton Baby support immediately.
Can Quinton Baby deliver to East Malaysia?
Yes — Quinton Baby ships to East Malaysia (Sabah and Sarawak) at a low cost through a designated courier partner. Delivery timelines for East Malaysia may differ from West Malaysia. Contact sales@quintonbaby.com.my for specific details.
What causes shipping delays for Quinton Baby orders in Malaysia?
Delivery may be delayed due to adverse weather conditions or Malaysian festive seasons such as Hari Raya, Chinese New Year, and Deepavali. Quinton Baby processes orders as quickly as possible, but courier delays during peak periods are outside their direct control.